AFTER-SALES SERVICE
What should I do if my jewelry has a defect?
1. Return to store
This is the fastest and most efficient solution.
Our consultants will provide you with a personalized solution:
- If the problem is minor, a free repair can often be done on site.
- Our policy and our commitment to customer satisfaction is to resolve the problem immediately on-site, by immediately replacing the defective piece of jewelry with the same brand-new item.
- either the jewelry is still under warranty, in which case you do not pay
I heard nothing
- either it is no longer under warranty, in which case you will only pay a reasonable contribution (which varies depending on the age of the jewelry).
2. Sending to the head office
Please send the jewelry at your own expense to:
VENIZI – Customer Service
94B Brussels Road
1310 La Hulpe – Belgium
Under warranty: free exchange and shipping costs covered by Venizi.
Out of warranty: replacement with contribution after agreement of the customer and on the return costs.
Include the receipt, invoice and return slip specifying the reason.
How can I track my order?
As soon as your EXPRESS shipment is dispatched, you will receive an email with a tracking number to track your package in real time.
Postal delivery = no tracking, will arrive in your mailbox within 3 days
Can I return a piece of jewelry?
Yes, you have 30 days to return an unworn product, in its original packaging, and with the invoice or return slip (with name, email address, jewelry reference).
There are two possibilities for doing this:
- In store
The best option is to return it to one of the 50 Venizi boutiques (see the list of boutiques) where you will receive personalized service and can choose another piece of jewelry that suits you better.
If the new model is more expensive, only the difference will need to be paid.
- By mail
You can send it at your own expense to the company's head office, which will send you a voucher of the same value to use either in-store or again on the website.
VENIZI – Customer Service
94B Brussels Road
1310 La Hulpe – Belgium
After validation, the new item will be shipped, this time at our expense and, if applicable, payment of the difference.
