FAQ - Frequently Asked Questions
Here you will find answers to frequently asked questions regarding our jewelry, deliveries, payments, guarantees and services.
ONLINE SHOPPING
How to buy from the Venizi online store?
- Discover our collections: guaranteed 18K gold plating, rhodium-plated 925 silver, stainless steel, watches, men's and women's jewelry.
- Click on the jewelry of your choice to view details, price, warranty and high-resolution photos.
- Add your favorite items to your cart.
- Go to the checkout, log in to your account or create a new one.
- Please provide your contact details, preferred delivery method and payment method.
- Confirm and pay for your order securely.
- You will immediately receive a confirmation email.
Do I need to create an account to place an order?
No, it is possible to order without creating an account.
However, having a Venizi account allows you to track your orders, to
save your addresses and enjoy exclusive benefits.
Can I modify or cancel my order?
Once the order has been validated, it can no longer be modified online.
If it hasn't been shipped yet, contact our customer service department as soon as possible.
to contact1@venizi.com .
What payment methods are accepted?
- Visa
- MasterCard
- Bancontact / Mister Cash
- PayPal
- Google Pay
- Apple Pay
- American Express
Is online payment secure?
Yes, 100% of transactions on www.venizi.com are encrypted and protected via a secure connection.
Secure SSL.
Why does luxury packaging cost money?
Venizi chose not to include the cost of luxury packaging in its retail prices in order to
to limit waste and environmental impact.
So you have a choice: buy a gift box or gift wrapping only if you want to.
you need.
This responsible choice allows us to offer our jewelry at fair prices, without compromising on quality.
Neither quality nor style.
If I don't get answers to my questions, who should I contact?
Venizi Customer Service
contact1@venizi.com
+32 (0)2 647 04 91
